Here's how we can work together:
Competition Handling
Don't sweat the details of your competitions.
Let our team of experts handle all the nitty-gritty details of your competitions - from managing entries to announcing the winners.
With us by your side, competition management becomes a breeze. We'll handle validation, packing, printing, and winner’s notification with ease. Plus, we'll keep you updated with regular reporting and tracking.
And to top it off, we'll even help share the winner’s information so you can focus on engaging your audience and creating anticipation.
Let us take the lead while you concentrate on captivating your audience and sparking excitement.
Draws
What’s a competition, without a draw?
We all love a random draw, especially when the chance at winning something grand is up for grabs. At Handling Matters, we offer three types of draws to keep evidence of that much sought-after instant gratification.
With our manual barrel draws, you simply provide the draw information, and leave the rest to us.
You can even opt for an electronic draw with an approval number so that you can have real-time verification of your draw results as soon as possible.
And if you're into super-fast results, try out our electronic timestamp draws for an amazing instant win experience.
May the odds be ever in your favour.
Competition Legal Requirements
It’s all fun and games until it’s time for the terms and conditions.
When it comes to contests, the excitement can quickly fade when the terms and conditions come into play. Every successful competition requires necessary legal considerations.
We handle the legal aspects for you so you can focus on creating a memorable experience for your participants.
This includes drafting and ensuring the legality of your Terms & Conditions, obtaining permits, and appointing a scrutineer when necessary.
Don't let legalities dampen your promotion's fun - leave the legal work to us.
Banking Requirements
Managing the money side of things doesn't have to be a complicated affair.
Not with us here to simplify it for you. From setting up your promotional bank account, and supplying A4 perforated cheques with individualised remittance letters, to secure payment processing for peace of mind, we tick every box.
We’ll simplify the financial side of your competition, making sure everything is accounted for and correctly reconciled – stress free.
Kitting and Distribution
Our advanced online system and comprehensive supply inventory make assembling your point-of-sale items, trade kits, and show bags a seamless process.
In addition, we excel in crafting high-quality gift hampers. Whether you require individual or bulk kit dispatch, we offer real-time tracking and proof of delivery for your peace of mind. Our various distribution partners include Australia Post, a network of National Freight providers and local point to point courier services.
Rest assured, your kitting and distribution requirements are in expert hands.
Customer Service Centre
Delivering outstanding customer service is one of our greatest strengths.
Handling Matters range of services includes multi-line operator assistance, prompt email responses, smooth inbound and outbound calls, and SMS capabilities, ensuring prompt support when needed.
Our CRM system streamlines customer service reporting for easy monitoring and staying up to date.
Our reputation for top-notch customer service speaks for itself - we set high standards and continually strive to exceed them.
Warehousing
Introducing a well-maintained and safe warehouse facility to store your goods.
Our facilities offer storage for up to 300 pallets on-site, with additional off-site storage options for up to 1,000 pallets. We specialise in container and pallet unloading, as well as palletising goods.
Utilising our CHEP account and advanced inventory management system, we provide real-time access to inventory reports for complete transparency.
Experience straightforward and efficient warehousing solutions with us.
Loyalty Programs and Order Fulfilment
Our platform simplifies the management of loyalty programs and order fulfilment.
We have streamlined systems in place to optimise your online store and ensure smooth operations. Orders can be processed through various channels including websites and phone.
The objective is to provide a seamless and convenient experience for all parties involved. Handling Matters specialises in efficiently picking, packing, and shipping orders with care and professionalism.
Detailed despatch and tracking data is regularly uploaded to our robust backend system, offering valuable customer insights, enabling you to make informed decisions and stay one step ahead of the competition.
Our dedicated customer support team is always available to assist you throughout the entire process.
Prize Sourcing
Whether you're giving away a once in a lifetime experience, an unforgettable adventure, or the latest and greatest piece of tech, it’s our pleasure to source your prizes and save you time and energy.
From creating custom travel packages featuring luxury accommodation entertainment to sourcing sporting and leisure goods to meet any outdoorsy challenge, to gift cards, white goods, electronics and homewares, we’ve done it all.